responsible

As a Project Delivery Manager, responsible for delivering high quality service to our Cheap Nike shoes. Keep focusing on customer needs, liaise with customer and manage the relationship with our cheap men's nike shoes, keep digging for new business opportunity. Design and generate Project KPI report monthly, review and discuss the KPI with customer regularly. Looking for the possibility to improve the support process and model base on current KPI data analysis. Make the monthly billing report for the project; Do the User Satisfaction Survey regularly, generate the survey report and do the analysis, to know what users are thinking about our service, improve our support process and structure to meet user's cheap womens nike shoes in a reasonable manner. Keep improving the service management process, Ensure the project follows ITIL processes, meets SLA target. Review all KPI reports in a period of time regularly, Analyze the report and existent problem, identify the root cause and find out the solution, keep improving the service quality and project operational process.And also I am the Helpdesk team leader, manage all the helpdesk projects support, and all the helpdesk agents. Keep focusing on improving the support model and structure. Generate the report regularly, find out existing problem and analyze the root cause and solve it. Arrange the job plan and schedule, and the training to every agent, review their job performance regularly, keep improving everyone's capacity, coach agents and help them grow up faster. Optimize the support structure of every project, ensure all of them have the best arrangement, so that improve the support efficiency and service quality. Analyze every project's KPI report regularly, find out the existing problem and root cause, try to solve it through the improvement on support process and structure and better personnel arrangement.